"It takes month to win a customer and seconds to loose him"

We take this proverb very seriously and our quality and service management puts that into practice. We know that our customers don’t want to be serviced only by the sales department. To sell a machine means to us also to give our customers advice and competence – and that far beyond the delivery date.

"After-Sales-Service" starts already with machine’s putting into operation. Technical training and competent advice for the exact use and maintenance of the machine are a matter of course to us as well as the professional assistance in case of production trouble.   

Technical customer service comes high to us. That includes the competent advice, the prompt spare part supply, skilled assembly and customer service staff as well as the online-help via telephone or remote diagnosis and maintenance.

Skilled customer service staff is provided for installing machines and plants, putting them into operation or performing maintenance works. A spare part stock in our house ensures the prompt inventory availability for spare parts in case of a defect. All bigger machines and plants like wet processing and electroplating plants can be used for the online remote diagnosis and remote maintenance. That serves to save time to our customers, since our customer service staff must not come over to them.

On option, maintenance contracts can be entered into for our machines and plants.